Things to be taken care while meeting customers

When you meet your customer or clients for the first time, you should keep some points in your mind. They are

First impression is the best impression. Whenever you meet your clients for the first time, try to pull them towards you in the very beginning. If you lose, then you are lost forever. When you start speaking maximum within 1 minute you have to get their attention else you can never get their attention.

Always address your clients with a smile. Greet them with a smile, talk them with a smile. This is very small and basic practice which most them fail to do. It may sound silly but it makes lot of difference.

Always under promise and over deliver, never over promise and under deliver. That is, for example if a task takes 5 days to complete say them it will take 7 days and finish it and 5 days and give them, they will feel happy and satisfied. But never say it takes 5 days and deliver in 7th day. It makes a very bad impact.

Never make false statements. If you cant do something then say to them directly that it is not possible. Never say we will try , we will look into it, let me ask someone else etc. Because if you say such statements , client may still think that you will make it possible and if you say no after that it will disappoint them. So say No at very beginning.
But don't say No directly, say it indirectly. Eg: Sorry , I am afraid it is not possible. Sorry, that service is not available with us, etc.. Don't use the word NO, we cant do that etc. Try to say No using a positive sentence.

Don't be 100% formal, because if you are 100% formal then it is difficult to say No. Try to be 95% formal and 5% casual. Casual doesn't mean that talk about your personal stuffs.

Always make your customer feel that you are the right point of contact. If you say like i will let you know after speaking to my higher officials etc. They may ignore you and reach higher officials directly there by spoiling your reputation. Make them believe that you are the final decision maker.

When the client purchases your product/service then make them feel that they are special. Congratulate them, Thank them, Support them.

Thank you. Hope you have a great day with your customers.